If you have difficulty finding the information you need to connect your Exchange email account, you might be able to find it from another email application that you use to access your account or from a mobile device that is connected to this email account. Check the Settings in those programs for this information. You need the following information:
- Your email address
- Login (sometimes this is the content before the "@" in your email, but sometimes this a username or DOMAIN\username specific to your server)
- Exchange server address
- Password (note that you probably will not be able to discover your password from Settings in other programs; if you don't know your password, you may need to work with your IT administrator to reset it)
Do you have your email connected on your phone?
Check for your credentials in your phone's settings. This is often found by opening Settings and selecting Accounts. In some cases, you may be able to find the same information from the Settings of the app that you use to send and receive email.
Do you use an email application such as Outlook, Mac Mail, or Apple Mail?
If you use an email application on your computer (rather than accessing your email from a web browser), you may be able to find your credentials in the settings of that application.
For some programs (like Outlook), this information is under File > Account Settings. For many programs on a Mac (like Mac Mail or Apple Mail), this information is under "Program Name" > Preferences > Accounts. In some cases, account information may be under a "Tools" menu.
Do you access your email via your internet browser?
If you use a specific URL to log in to and access your email, you can also use that URL as your Exchange server address.
Contact your IT administrator or web host/email provider.
The best way to obtain your server and login credentials is to contact your IT administrator or email provider and ask them directly.