Programs that were not completed
Programs that were not completed will start on the step where the contact left off. Add them back to the Program through their contact profile or contact sidebar.
Programs that were completed
You can restart a contact in a Programs that was completed in their entirety. Add them back to the Program through their contact profile or contact sidebar. You will then need to approve that you want them to start the Program again. To approve them, go to the page the specific Program, by visiting the Programs page and clicking on the Program of interest. You'll receive a message to approve the contact to restart the Program.
The contact sidebar will also prompt you to approve the re-start.