How to access a contact's full profile and contact record
To access a contact's full profile, which includes the contact record showing your history of communication, click the grey arrow that appears next to contact's name when you hover on the Dashboard or Contacts page.
If you are viewing the contact sidebar, click the contact's name at the very top of the contact sidebar.
You can also search for the contact in the search bar in the top left hand corner of your account. Pressing the enter key will take you to the Contacts tab and pull up a list of contacts that match the information entered in the search bar. Clicking a name from the dropdown of suggested contacts will take you directly to the contact's profile.