Contactually

Editing contacts

Last Updated: Sep 05, 2017 01:51PM EDT


How to edit contacts

Via the contact sidebar

1. Click the contact's name on the Dashboard or Contacts tab to open the contact sidebar.

2. Click Edit Contact beneath the contact's name.





3. An editing modal will appear. Make your edits and click Submit.


On the contact's profile

1. Go to the contact's profile.

2. Click Edit at the top right.






3. Edit the information you want to change. Custom fields need to have been added before you clicked Edit in order to show up as available fields for the contact. To add custom fields, go to the Custom Fields page of Contactually's Settings.

4. Click Save.



How to edit contacts' profile photos

1. Go to the contact's profile.

2. Click the camera icon at the bottom right hand corner of the current profile photo or placeholder image.

3. Choose the image you want to upload.

4. 
Once you've chosen the image you want to upload, it will start to load and the box will automatically close. Refresh the page to see photo.


How to edit contacts' locations

You can see contacts' locations using the Locations filter on the left hand side of the Contacts tab. Contacts' locations are sourced by FullContact and can be added to but not overridden. FullContact runs internet searches for publicly available data.

If your contacts have inaccurate locations on their social media or email signatures, their locations in Contactually may also be inaccurate. For instance, if one of your contacts recently moved states but still has the previous metropolitan area listed on LinkedIn, the previous location, not the current location, will show in Contactually. You can add an additional (up-to-date) location for the contact but can't override the location sourced from publicly available data.

To add locations, follow the instructions below.

1. Go to the Contacts tab.

2. Tick the checkboxes of the contacts for whom you want to add additional locations.

3. A bar will appear at the bottom of the page. Click "More..." and then Locations.





4. Tick the checkbox of the location you want to add or type in a new location to create a new one.





5. Click Save.



FAQs

Why can't I see my contact's location on the contact profile?

Locations are only visible on the Contacts tab. You can see contacts' locations using the Locations filter on the left hand side of the Contacts tab.

Can I disable FullContact to avoid having inaccurate locations associated with my contacts?

No, FullContact can't be disabled.

Can I merge locations with similar names, for example, "Washington, D.C." and "D.C.?"

No, because locations are sourced from the internet and imported as is, they can't be merged or overridden.

Why don't I see my custom fields on the contact's profile?

Custom fields only display if you've added information into those fields when editing a contact. Empty custom fields do not display. Default fields display regardless of if they have information or not.

The social media links I added aren't working. Why?

Some social media links need to be formatted in a specific way. 
Type in the name of the social network in the field labeled "Type" and paste the URL of the contact's profile on that social network in the field labeled "Social network."

Format social network names exactly as below.

For Google+, type Googleplus for "Type"
For LinkedIn, type Linkedin for "Type"
For Facebook, type Facebook for "Type"
For Twitter, type Twitter for "Type"
For Instagram, type Instagram for "Type"


Related articles

Adding custom fields
Linking social media to a contact's profile
How to change a contact's profile photo
Adding Tasks and Recurring Events
Where does Contactually get information on contacts?
Deleting contacts
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