Contactually

How do I cancel my account?

Last Updated: Jul 21, 2016 09:05AM EDT
How do I cancel my account?
 
Contactually values your right to cancel your subscription at any time. If you cancel your account, your account will remain active through the period remaining on your active subscription, and the cancellation will take effect on the date of your next scheduled payment. We do not offer or honor pro-rated refunds for users on any of our plans.
 

For Single-seat subscriptions:
  1. Go to your Plans and Billing settings.
  2. Scroll to the bottom and click on the link under Cancel my plan.
  3. You will be asked to fill-out a cancellation form.
 

 
  1. Please note that the cancellation will take effect on the date of your next billing cycle.
  2. Once you cancel your account, uninstall or disable any plugins that you downloaded. 

 For Multi-seat or Team subscriptions:
  1. Only the team member that is paying for the team can cancel the team's account
    1. You can also switch who pays for the team via these instructions.
  2. Call us through 1-888-328-6571 to cancel your team subscription. We are open from Monday-Friday, between 9am and 6pm Eastern Time.
  3. You can also find this number on your Plans and Billing settings page.
 

Since only the team member that is paying for the team can cancel the team account, the rest of the team members will see this message:
   

 
Once you cancel your account make sure to uninstall or disable any plugins that you downloaded. 
 

For Trial subscriptions:
No need to cancel. You may allow the trial period to run its course. If you want to delete everything, please see instructions on how to reach us below.

 

If there is something we can assist you with, or if you have any questions before you go ahead with deleting your account, Email us at support@contactually.com, or click on the "Help & Support" button on the bottom of every screen.


Related articles: 
How do I uninstall the Outlook plugin? 
How do I uninstall the Chrome plugin?
 
support@contactually.com
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