Contactually

Resetting your password

Last Updated: Jul 25, 2017 01:35AM EDT

For security reasons, Contactually is unable to send you a copy of your password. Because your password is encrypted, Contactually has no way of knowing what your password is.

You can, however, personally reset your password.

 



You've forgotten your password and can't log in

1. Click here to go to the sign in page.

2. Click "Forgot your password?" 

3. 
Enter the email address you used to sign up for Contactually. Then click Request Password Reset to receive the password reset email. An email will be sent to the email address you use as your Contactually login. 

4. Check your email for a message with the subject "Reset password instructions." If you don't receive the email within 15 minutes, check your junk and spam folders and the Promotions tab if you use Gmail. If you still don't see the email, repeat steps 1 through 3. If after a second try you still don't see the email, send an email to support@contactually.com.

5. Click the link in the email to reset your password. For security reasons, the link will expire in two hours. If you don't update your password within that timeframe, repeat steps 1 and 2 and generate another reset link.

6. Enter your new password. Click the blue Update Password button.



You're already logged in and you want to change your password

1. Go to Contactually's Settings and clicking Profile far down on the left hand side under User.

2. Scroll down until you find Current Password. Enter your current password in the field below.

If you don't know your current password, click the small blue "Forgot your password?" link at the bottom of the page. You'll be sent an email with your current password. The email will be sent to whichever email address you use as your Contactually login email. 
If you don't receive the email within 15 minutes, check your junk and spam folders and the Promotions tab if you use Gmail. If you still don't see the email, click "Forgot your password?" again. If after a second try you still don't see the email, send an email to support@contactually.com.

3. Enter a new password in the next field down under New Password.

4. Confirm your new password under Confirm New Password.

5. Click Change Password.


 

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