The Insights page - Response graph

Last Updated: Jun 20, 2017 04:35PM EDT

Communication is key
Emails and phone calls are the bread and butter of any business relationships. It's where you start to build the foundation and trust to ensure your clients can count on you. With so much reliant on email, are you sure you have the right message? With Response Insights, it's easy to tell if you or your team are making an impact with your email communications. At a glance view  whose emails are performing the best, gain 'insight' and replicate tactics to get more emails opened and greater relationships built. 

See who is performing the best
Contactually enables you to track opens, clicks, and responses for the emails you send in-app. You'll see the rates for these in the Insights page. You'll be able to compare results among your team or see how many successful tracks you have per day. To get here, click on the Insights page then click on the Response tab.


Per team member is represented by their avatar or their initials. Opens, Clicks, and Responses have separate bars. The yellow bar represents your Open Rate. Orange shows Click rate. Red shows your Response rate. 
If you want to isolate or narrow down the graphs, just click on the legend at the bottom right. 


You can choose the date period shown by clicking on the date selector at the top right of the graph. 

By going to the individual user Insights page, you'll be able to see how many clicks, opens and responses you or your team member has received per day. To access this graph, click on the name of the team member below the graph. Hit the Response tab on top of the graph. You can hover your mouse over the graph to see the breakdown for each day.


Related Article:

How do I enable Open tracking?
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