You can respond to both individual Follow-Ups and unanswered ScaleMail via Contactually, allowing you to continue the message thread and still take advantage of tracking options.
How to respond to ScaleMail
1. On the Messages page, click the small ScaleMail tab.
2. Find the ScaleMail you want to follow up on and click View Recipients on the right.
3. Use the filters at the top to narrow down to unanswered emails.
4. Click the red arrow to the right of each email you want to respond to.
How to respond to individual emails
Via the Follow-Up modal
1. Click the Follow Up button on the Dashboard Follow-Up Reminder or to the right of the contact's name on the contact's profile.
2. Once the Follow-Up modal opens, you'll see previous emails on the right side under Activity Feed.
3. Click the arrow to the right of the email you want to respond to.
On the Messages page
Go to the Messages page to view messages sent from Contactually. Find the message you want to respond to. On the far right, click the red arrow. A Follow-Up modal will open and allow you to reply to the message.
How do I send an email through Contactually?
Email Open Notifications and tracking
Overview of ScaleMail (how to)