- How to search for contacts
- What criteria can be searched using the search bar?
- Searching custom fields
- How do I narrow my search?
- What can I do with my list of contacts?
- Related articles
How to search for contacts
There are two ways to search for contacts.
1. Use the search field at the top left of your Contactually account.
2. Use the search bar on the Contacts tab.
What criteria can be searched using the search bar?
- First name
- Last name
- Email addresses (Full email address only, not just part of it)
- Phone numbers (Just the area code or the entire phone number)
- Street addresses
- Zip codes
Custom fields are searchable only through the "+ Add Custom Filter" feature on the left hand side of the Contacts tab. To learn how to search custom fields, see here.
Notes are not searchable.
The search will return results based on the keyword you've typed and will cross reference the criteria above. For example, if you search "John," the search results will include not only contacts with the name "John," but also contacts with longer versions of that name, such as "Jonathan," as well as tags, addresses, buckets, etc. that include the word "John."
How do I narrow my search to a specific bucket or tag?
To narrow your search, use the filters on the left hand side.
When you use several search filters, they operate with "and" logic so return results where both filters apply (For example, you can search on a bucket and a tag and the search will return contacts with both that bucket and tag). When you tick the boxes of several items within a filter, they operate with "or" logic so return results where only one item applies (For example, you can tick the boxes for "Dog" and "Cat" under "Pets" and the search will return contacts with a dog or a cat but not contacts with both dogs and cats).
The Bucket filter searches for contacts in a specific bucket or multiple buckets. To search for unbucketed contacts, tick that box.
The Status filter searches for contacts based on your follow-up strength (weak/red, fading/yellow, strong/green). This is useful if you want to quickly see which relationships are in greatest need of attention.
The Tag filter searches for contacts with a specific or multiple tags. Clicking "See All" under Tags allows you to edit or delete existing tags.
The Company filter searches for contacts based on company. Clicking "See All" under Company allows you to edit or delete existing companies.
The Deals filter searches for contacts assigned to one or more deals. Clicking "See All" under Deals allows you to edit or delete existing deals.
The Location filter searches for contacts in a specific or multiple locations. Clicking "See All" under Location allows you to edit or delete existing locations.
The Assigned to filter searches for contacts assigned to a specific team member or members.
The Connected to filter searches for contacts with relationships to a specific team member or members.
The Frequency filter searches for contacts based on communication dates. You can search based on when a contact was last contacted or added to Contactually as well as based on how often a contact has been contacted. To search for contacts based on an import date, tick the box to search based on added date and select the import date in the "After" field.
The Accounts filter searches for contacts based on the import source (a specific email account, Twitter, BombBomb, MailChimp, etc.)
What can I do with my list of contacts?
The color on the side of each contact indicates the status of your communication with your contact. A color only appears if the contact is in a bucket with a follow-up reminder.
The checkboxes to the left of each contact allow you to edit or add buckets, tags, locations, deals, programs, and interactions in bulk. They also allow you to select multiple contacts to export or send a ScaleMail to.
Clicking a contact's name opens that contact's profile page.
Clicking a contact's email allows you to send the contact an email.
Clicking the contact's bucket (or "None" in the case of an unbucketed contact) allows you to edit the contact's bucket(s).
Use "Sort by" near the top right of the Contacts tab to sort contacts alphabetically or by contact frequency. Note that sorting by "Most Recent" sorts based on most recent email, call, or interaction sent or made by you (or in the case of a shared contact, by a teammate). It does not sort based on most recent email or call received. For example, if I send an email to Mary today and Sandra replies to an email today that I sent her yesterday, Mary will show as more recently contacted than Sandra.